Have you recently received less than satisfactory service from a company that has made you want to complain about it? You certainly need to bring this problem to their attention. The issue is whether you need to write consumer complaint letters or make phone calls to the offending company. Lots of people prefer to just pick up the phone in order to make an immediate complaint, especially because they don't have the time or the ability to write a proper letter of protest. However, if you stop to consider both options you will realize that there are far more advantages to put your grievance in writing.
You do have to phone in your complaint occasionally in case you need a quick resolution to your problem. However, you should always remember that these phone calls tend to be highly confrontational and therefore unlikely to be productive. It is best if you could hold on until you can send the company a proper letter or at least a carefully written email. If you wait to write things down you will be able to add all important details and will also be able to present your argument in the most clear and concise manner. In fact, the process of creating the letter will help you cool down quite a bit.
You might also end up spending too much time on the phone if you want to make a verbal complaint. Not only will this waste a great deal of your time and money but it might also infuriate you further. There is a great likelihood that you will say things that you will regret later on.
There is another drawback to phoning in your complaint and it is that it does not leave you with a written record of your complaint. You need to have things in writing so that you can file it for future reference and also so that you can pass it on to another person if the first person has not been able to address your issue.
You should always try to write consumer complaint letters instead of phoning them in because they will get you the best possible response. Your objective should be to get your work done and not to find an outlet for your anger. If you can frame your letter in a positive and constructive manner then the person reading it will certainly be motivated to give it the greatest priority.
You do have to phone in your complaint occasionally in case you need a quick resolution to your problem. However, you should always remember that these phone calls tend to be highly confrontational and therefore unlikely to be productive. It is best if you could hold on until you can send the company a proper letter or at least a carefully written email. If you wait to write things down you will be able to add all important details and will also be able to present your argument in the most clear and concise manner. In fact, the process of creating the letter will help you cool down quite a bit.
You might also end up spending too much time on the phone if you want to make a verbal complaint. Not only will this waste a great deal of your time and money but it might also infuriate you further. There is a great likelihood that you will say things that you will regret later on.
There is another drawback to phoning in your complaint and it is that it does not leave you with a written record of your complaint. You need to have things in writing so that you can file it for future reference and also so that you can pass it on to another person if the first person has not been able to address your issue.
You should always try to write consumer complaint letters instead of phoning them in because they will get you the best possible response. Your objective should be to get your work done and not to find an outlet for your anger. If you can frame your letter in a positive and constructive manner then the person reading it will certainly be motivated to give it the greatest priority.
Find out why it is often preferable to send consumer complaint letters rather than just calling a company to protest about their product or service. Learn how to get your customer complaints taken seriously by the people you direct them to.
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